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This document explains how cookies are used on our website and how your personal data is processed pursuant to the existing legal obligations.


What is a cookie?

A cookie is a small amount of data that a website places on the user’s computer.

Why do websites use cookies?

Websites have no memory. A user who browses from page to page within a website is not recognised as being the same user. Cookies enable the website to recognise the user's browser so that it can therefore remember the choices previously made (e.g. the language spoken by the user) or identify frequent visitors to the site.

Do cookies all do the same thing?

No, there are different types of cookies that have different purposes. Cookies can be distinguished by their function, lifetime and the web server that places them.

How does use cookies? has created an advanced and user-friendly website that automatically adapts to the needs and wishes of its users. To this end, our website uses 4 types of cookies: Technical cookies: Technical cookies show users around our website, they make it work correctly, enable users to create an account, log in and process bookings. Technical cookies are absolutely essential for our website to function properly. Functional cookies: Functional cookies remind the website about a user’s preferences and help them use our website efficiently and effectively; they remind the website about the user’s preferred currency and language, about their previous searches or the accommodation viewed earlier. These functional cookies are not essential for the functioning of our website, but they do make using the website easier and they enhance users’ experience of such. Analytical cookies help us determine how our website is used by visitors, what works and what doesn’t; they enable us to optimise and improve the website and ensure that it continues to be interesting and relevant for our users. We collect data on the web pages viewed, referring/exit pages, platform type, date/time stamp information and other details like the number of (mouse) clicks on a given page, mouse movements, scrolling activity, the (search) words used and the text typed while using our website. This information is anonymous and is only used for statistics. Lastly, commercial cookies are used to display advertisements on other websites (retargeting), according to the destinations previously searched for, or accommodation viewed earlier. These cookies are typically placed by trustworthy third parties.

How long do cookies stay active? uses several cookies, whose lifespan varies. The maximum lifespan set on some of them is 5 years. All cookies can be deleted from the browser at any given time.

How can cookies be identified?

The cookies can be identified in your browser settings.

Does use third party cookies?

Yes. uses the services of reliable, recognised online advertising and marketing companies. These companies need to place cookies to optimise their services. Our service providers are committed to raising consumer awareness and establishing responsible business and data management practices and standards. Most of these companies are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industrial standards and codes of conduct. The NAI and IAB members have a general opt-out function for behavioural advertising. Please visit and to identify the NAI members that have placed an advertising cookie file on your computer. To opt out of a NAI or IAB member's behavioural advertising programme, simply tick the corresponding box for the company from which you wish to opt-out of.

Who has access to cookie data?

Only has access to the cookie data acquired on the website. Please note that from time to time, third party service providers might be used for market research and quality improvement. Third parties that place cookies have access to them.

Does monitor online behaviour?

No. just statistically analyses the behaviour of all those using our website. You might receive ads from on different sites (retargeting), according to your history on our website. This information is anonymous. We do not monitor your behaviour outside

How can I manage my cookie preferences?

The cookies you want to accept or reject can be established by means of your browser settings (e.g., Internet Explorer, Safari, Firefox and Chrome). The location of these setting depends on the browser used. The relevant settings can be found using the 'Help' function of your browser. Please note that if certain cookies are not accepted, you might not be able to use some of the functions on our website. Moreover, bear in mind that opting out of an advertising network does not mean that you will no longer receive or be subject to online advertising or market research, but rather the network from which you opted out will no longer send ads tailored to your web preferences and usage patterns.

Privacy processes your personal data for the following purposes: making reservations via the Website, evaluating your stay at an establishment booked through the Website and placing this evaluation on the Website (only with your consent), informing you about special offers that might be of interest to you (only with your consent), for statistical purposes and market research, Your personal data might also be used to detect fraud and/or other illegal acts involving

Personal data obtained by obtains the following personal data: name, address, email address, telephone number, credit card details and where appropriate, reservation and smoking preferences. This information is required to process, book and complete your reservation. may also process data about your computer which includes the IP address, browser type and (for users of our service through a mobile device), Unique Device Identifier, operating system, application version and latitude/longitude. This data is normally non-identifying or anonymised, although it is considered to be personal whether it is combined or separate. Whatever the case, it shall be processed in accordance with European law on data protection.

Transfer to third parties

Under certain conditions may pass on personal data to the following third parties:

- Our accommodation service provider

In order to complete your reservation the necessary information is passed on to our accommodation service provider so that they can process it. By completing a reservation, you shall then be invited to complete our guest review form. If you wish, the review can be anonymous, but please bear in mind that it might be used on our Website on the corresponding accommodation information page or on other relevant platforms and social media (totally or partially) that are owned, controlled, managed or hosted by us or our trusted business partners for the sole purpose of informing future customers about the level of service and the quality of the establishment in question. We reserve the right to modify, reject or remove review forms as deemed fit. The guest review form is a survey and does not include any sales offers, invitations or incentives.

- Data processors

From time to time, third party service providers might be used as data processors for the aforesaid purposes. For example, service providers might be used to send emails with reservation information for a certain type of accommodation. These third parties process this information pursuant to our instructions and they are bound by data processing and confidentiality agreements.

- Competent authorities shall pass on and disclose personal data and information to a government or law enforcing authority if so required by law (or any legal regulation in force), legal procedure, criminal investigation, court order or subpoena. It might also have to disclose personal data if it is deemed necessary for the prevention, detection and prosecution of criminal acts.


Pursuant to European law on data protection, takes strict security measures to prevent the misuse of and the unauthorised access to personal data. has established the appropriate business systems and procedures to protect and safeguard the personal data acquired. Furthermore, security procedures, technical and physical restrictions have also been incorporated to limit the access and the use of personal data to authorised employees for whom this information is made available, so that they can carry out their professional duties related to our services. does not save or store the data about credit cards; the details of such are acquired so that our service provider can process the reservation; having completed this, the information on the credit card is irrevocably deleted from our systems.

Personal data processing and management

Users are entitled to review their personal data at any given time by means of emailing us a request to do so to:, or by sending a letter to 'File Data Protection Manager' at the registered office of Domibay, S.L.: Calle Fajardo nº 12, 1ª planta, oficina 8, 35500 Arrecife de Lanzarote (Las Palmas, Spain). Please write 'Request personal data' as the subject of the email. If any of the personal data provided is incorrect we shall change it on request. Users can also ask to remove their personal data from its database just by sending an email to the aforementioned email address. Pursuant to the existing legislation and in compliance with the provisions established in the Organic Law 15/1999 of the 13th of December on the Protection of Personal Data, personal data that is acquired on this website shall be incorporated into the files of (Domibay, S.L.) in the interests of providing the services and products advertised herein and to carry out market research to keep users up-to-date, by email or by any other means, of news, products and services related to, or third-party associates. Email marketing and advertising or other forms of such shall only be sent once a user has agreed to receive such, whereby they are also considered to have agreed to processing and handling their personal data. Users, who have provided their data, are entitled to exercise their rights to access, rectify, cancel and oppose this pursuant to the terms established in the data protection legislation whenever required. In turn, their consent to have their personal data processed and passed on to third parties can be revoked at any given time without this having any kind of retroactive effect. Moreover, pursuant to the law in force on data protection that is upheld by for the aforementioned purposes, users can request information about the services and products advertised on the website or ask to be removed from its mailing list by sending an email to or a letter to the following address of the registered office of Domibay, S.L.: Calle Fajardo nº 12, 1ª planta, oficina 8, 35500 Arrecife de Lanzarote (Las Palmas, Spain). maintains that it has adopted the appropriate security measures in its facilities, systems and files and it guarantees the confidentiality of personal data obtained. Nevertheless, this might be disclosed to the competent public authorities along with any other information that the company has in its possession or has access to via its systems, if so required in accordance with the applicable laws and regulations in force.

Contact is owned by Domibay, S.L., with business address in Calle Fajardo nº 12, 1ª planta, oficina 8, 35500 Arrecife de Lanzarote (Las Palmas, Spain), and Fiscal ID Code Nº. B-35971498. As owner of the website, it is therefore responsible for personal data files that have been duly registered at the General Registry of Data Protection of the Spanish Agency for Data Protection, to guarantee the integrity and full compliance of the obligations established in the Organic Law 15/1999 of the 13th of December on Personal Data Protection, those established in the corresponding regulations and in particular those of the Royal Decree 1720/2007 of the 21st of December (hereinafter LOPD and RLOPD). Please send any suggestions or comments that you might have about this privacy policy via email to:, or write to us at the following postal address: Calle Fajardo nº 12, 1ª planta, oficina 8, 35500 Arrecife de Lanzarote (Las Palmas, Spain).

Modifications is entitled to change the way cookies are used and the way that personal data or any other information it has in its possession is obtained, processed and passed on at any given time. The content of this document may therefore be amended from time to time in line with the latest modifications.


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