Hard Rock Hotel Riviera Maya - All Inclusive

Km 72, Carretera Cancun-Chetumal, 77710, Puerto Aventuras, Riviera Maya

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  • Hard Rock Hotel Riviera Maya - All Inclusive
  • Hard Rock Hotel Riviera Maya - All Inclusive
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Room type

Deluxe Platinum Grand Sky Terrace - Connecting

Deluxe Room, 1 King Bed, Terrace (Platinum Grand Sky)

Deluxe Diamond, one king bed

Deluxe Gold, two double beds

Deluxe Family

Deluxe Gold King

Deluxe Platinum Double Beds

Rock Royalty Level Deluxe platinum, 2 double beds

Club Room, 1 King Bed (Rock Royalty Level Deluxe platinum)

Rock Suite Platinum

Heaven Deluxe Diamond, one king bed

Deluxe Room, 1 King Bed (Heaven Deluxe Gold)

Heaven Deluxe Gold, 2 double beds

Heaven Deluxe Platinum Sky Terrace, one king bed

Club Room, 1 King Bed (Heaven Rock Royalty - platinum)

Heaven Rock Suite Platinum

Deluxe Gold, 2 Double Beds PURE allergy-friendly

Deluxe Gold King, PURE allergy-friendly

Heaven Deluxe Gold, king bed PURE - Allergy Friendly

  • Hotel description
  • Hotel Facilities
  • Check-in and Check-out time
  • Conditions and Fees

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About Hard Rock Hotel Riviera Maya - All Inclusive

Property Location
With a stay at Hard Rock Hotel Riviera Maya - All Inclusive in Puerto Aventuras, you'll be next to a golf course, within a 15-minute drive of Xpu-ha Beach and Kantenah Lagoon. This 4.5-star property is 9.1 mi (14.7 km) from Xcaret Eco Theme Park and 9.5 mi (15.3 km) from Xplor Theme Park.

Rooms
Make yourself at home in one of the 1264 air-conditioned rooms featuring private spa tubs and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

  • General facilities
  • Rooms services
  • WIFI/Internet
  • Credit cards
  • Pets
  • Parking

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Facilities offered by Hard Rock Hotel Riviera Maya - All Inclusive

  • 24-hour front desk
  • ATM/banking
  • Airport transportation
  • Airport transportation (surcharge)
  • Arcade/game room
  • Babysitting or childcare (surcharge)
  • Beach towels
  • Beach umbrellas
  • Billiards or pool table
  • Business center
  • Children's club (free)
  • Coffee/tea in lobby
  • Computer station
  • Concierge services
  • Conference center
  • Designated smoking areas
  • Designated smoking areas (fines apply)
  • Dry cleaning/laundry service
  • Elevator/lift
  • Fitness facilities
  • Free Wi-Fi
  • Free breakfast
  • Full-service health spa
  • Garden
  • Gift shops or newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Massage - spa treatment room(s)
  • Meeting facilities size (feet) - 87823
  • Meeting facilities size (meters) - 8159
  • Multilingual staff
  • Multiple large conference rooms
  • Multiple small meeting rooms
  • Nightclub
  • Number of coffee shops/cafes - 2
  • Number of outdoor pools - 2
  • Number of restaurants - 9
  • On private beach
  • Poolside bar
  • Porter/bellhop
  • Room service (24 hours)
  • Sauna
  • Shopping on site
  • Snack bar/deli
  • Spa services on site
  • Spa tub
  • Steam room
  • Supervised childcare/activities (surcharge)
  • Swim-up bar
  • Swimming pool - children's
  • Television in lobby
  • Terrace
  • Tours/ticket assistance
  • Wedding services

Hard Rock Hotel Riviera Maya - All Inclusive rooms facilities and services

  • Air conditioning
  • Balcony
  • Bathrobes
  • Blackout drapes/curtains
  • Coffee/tea maker
  • Complimentary bottled water
  • Complimentary toiletries
  • Daily housekeeping
  • Designer toiletries
  • Desk
  • Flat-panel TV
  • Free Wi-Fi
  • Hair dryer
  • In-room safe (laptop compatible)
  • Iron/ironing board
  • Jetted bathtub
  • Phone
  • Premium TV channels
  • Premium bedding
  • Private bathroom
  • Private spa tub
  • Satellite TV service
  • Separate bathtub and shower
  • Slippers
  • Turndown service

WIFI/Internet

  • FREE! WIFI is available in the hotel rooms and is free of charge.
  • American Express
  • MasterCard
  • Visa

Pets conditions in Hard Rock Hotel Riviera Maya - All Inclusive

  • Pets not allowed

Parking

  • Free self parking
  • Free valet parking

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Check-in and check-out instructions

Arrival and departure times

  • Check-out time is 12:00:00
  • Express check-out
  • Express check-in
  • Minimum check-in age is 18
  • 24-hour check-in 24-hour check-in

Required at check-in moment

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Hard Rock Hotel Riviera Maya - All Inclusive conditions

Know Before You Go
  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 60 per room (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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