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    Brooks Guesthouse Bristol

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    Exchange Ave, off St Nicholas Street, BS1 1UB, Bristol, Bristol (and vicinity)

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    Rating of our customers by service categories

    • Staff3
    • Services3
    • Clean3
    • Comfort3
    • Value for money3
    • Location10

    Regular 3.8based on 1 reviews

    • Family trip 27/03/2016

      I stayed at Brooks hotel on the 27/1/2016 staying in one of their rockets, My daughter and I arrived just after 12 noon to be told that they cannot accept check-in before 2pm, the gentleman was very pleasant and offered to hold our suitcase for us so we could leave for a bite of lunch and return at 2pm and check-in. We returned at 2pm, staff checked us in, gave me the keys for rocket number 4, it looked aesthetically beautiful on the outside, when we got inside it was small but adequate. We unpacked and as time went on it was evident that this rocket had not been cleaned ,there was so much heavy dust throughout the rocket, I thought, okay this is not perfect but I will speak with the staff and get something actioned, this was before I attempted to move the mattress up higher on the actual base ,nothing could have prepared me for what I was about to see, the mattress underneath was soaking wet and smelt unmistakably like urine, I immediately went to speak with the staff on duty, he came upstairs with me and seemed genuinely shocked and said that he would check on rocket number 2, this was not much of an improvement, the mattress was damp and stained and again smelt. I asked if at all possible could I be offered alternative accommodation, the response was, no, that this was not possible as he did not have any other rooms available, given that I had my daughter with me and that we needed to leave to go to a live show there was no time for me to organise alternative accommodation, I had to accept the rocket for the night. When we later returned for the night I made up the child beds as sleeping on the mattress was not an option, it was freezing cold, I went to turn on the heater that was provided and oh my, it was deep with dust!! Putting that on was not something I wanted to do as I felt ill already. Throughout the night we both lay on small beds freezing cold , even with additional clothing on ,hardly getting any sleep, not wanting to touch anything just waiting for the morning to come. My experience of staying at Brooks boutique guesthouse Bristol was the most horrendous experience that I have had the misfortune to ever have had experienced ,I did get a total refund but that was of no consolation for what my daughter and I had to endure. I would encourage anybody who should find themselves booking into Brooks guesthouse rocket or indeed a room within the guesthouse to check the mattress’s and be prepared to find alternative accommodation . B Mc Kenna

      4

    • 3.8

      ebooking logo Regular

      based on 1 reviews

    • 4.5 based on 752 reviews

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    • Brooks Guesthouse Bristol
    • Brooks Guesthouse Bristol
    • Brooks Guesthouse Bristol
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    Check availability and prices at Brooks Guesthouse Bristol

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    Room type

    Double Room, Ensuite

    Double Room (with extra bed)

    Twin Room, Ensuite

    Triple Room, Ensuite

    Family Caravan

    Double Caravan

    16 Ft Caravan

    18 Ft caravan

    20 Ft Caravan

    King Room

    About Brooks Guesthouse Bristol

    Property Location
    With a stay at Brooks Guesthouse Bristol, you'll be centrally located in Bristol, steps from St Nicholas Market and minutes from Bristol Theatre Royal. This 4-star guesthouse is within close proximity of St. Peters Church and Old Vic Theatre.

    Rooms
    Make yourself at home in one of the 27 air-conditioned rooms featuring DVD players and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and portable fans, and housekeeping is provided daily.

    Amenities
    Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.

    Dining
    Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities
    Featured amenities include multilingual staff, luggage storage, and an elevator (lift).

    • General facilities
    • Rooms services
    • WIFI/Internet
    • Credit cards
    • Pets
    • Parking

    Facilities offered by Brooks Guesthouse Bristol

    • Airport transportation
    • Bar/lounge
    • Breakfast available (surcharge)
    • Elevator/lift
    • Free Wi-Fi
    • Front desk (limited hours)
    • Luggage storage
    • Multilingual staff
    • Smoke-free property
    • Terrace

    Brooks Guesthouse Bristol rooms facilities and services

    • Coffee/tea maker
    • Complimentary toiletries
    • Cribs/infant beds (complimentary)
    • DVD player
    • Daily housekeeping
    • Flat-panel TV
    • Free Wi-Fi
    • Hair dryer
    • Hypo-allergenic bedding available
    • Iron/ironing board (on request)
    • Private bathroom
    • Shower only

    WIFI/Internet

    • FREE!WIFI is available in the hotel rooms and is free of charge.
    • Diners Club
    • JCB International
    • MasterCard
    • Visa

    Pets conditions in Brooks Guesthouse Bristol

    • Pets not allowed
    • Only service dogs are allowed

    Parking

    • Offsite parking discounted rates available

    Check-in and check-out instructions

    Arrival and departure times

    • Check-in time starts at 14:00:00
    • Check-out time is 11:00:00
    • Check-in time ends at 20:00:00

    Required at check-in moment

    Brooks Guesthouse Bristol conditions

    Know Before You Go
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    Fees
    The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Fee for buffet breakfast: GBP 8.95 per person (approximately)
    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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