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28, November 2016
Friendly helpful staff. Good room size and furniture. Close to all amenities and airport. Excellent quick response to comments and requests.
No cleaning of desk/table/other furniture surfaces. No replacement of used tea/coffee sachets. No heating on the A/C despite signs. Windows noise isolation too poor for the adjacent noisy streets.
23, November 2016
Lovely big comfy beds, lots of fluffy towels and supplies. Room was spotless thanks to Theodora, breakfast is great and plenty of it. Location is great just round from 42nd St & Times Square. Port Authority bus terminal just next door.
18, November 2016
I liked the location but no recomand this hotel
Bugs everywhere ! No clean Very noisy room due to staff vaccum at 7 am and staff telephone ringing strong and so frequently ! Staff enter inside room without knoking Windows cant be open Waiting so long time to checking check out around one h
16, November 2016
Walking distance to Medical City (30 mins)
1. The A/C remote control not work 2. The TV is really, really old fashioned. Only a few channels (all Arabic). 3. The was a kettle but no tea bags placed for 2 days! 4. I wanted a taxi in the morning to the airport and they said it would take 10 mins. Took 40mins for the hotel to get me one. 5. The internet didn't work 6. The breakfast was pretty basic.
15, November 2016
the staff was very kind& friendly and helpful. we arrived at 10AM and checked in same time. also , we asked for twins rooms and they accepted with amiability. the location was perfect. near to taksim sq. and metro station. our room was clean and suitable size. breakfast was good (not perfect). totally we were happy and satisfied.
14, November 2016
The reception staff were excellent.
The restaurant service was appalling , Ww waited over an hour for our main course, and only go that when we reminded them that we hadn't had it. By the time we got it it was too late in the evening to complete our mains or even contemplate have a dessert.
14, November 2016
i booked a room with 2 beds, but when i arrived the desk operator told me there is only a room with one king bed, and he will not cancel my reservation, then i left and seek for another one at night...after which i found that i can not even cancel it through internet, i paid for a hotel i never live!!!!!
13, November 2016
Staff were friendly and the breakfast was good value for money. Couldn't fault the location as it was in the centre of Winchester.
found the bed was not comfortable,room cold there was only one small heater that took most the night to heat up. when you flushed the toilet the pipes made a horrible noise. They need to update their plumbing and I heard guests at breakfast complaining there was no hot water in the morning!
11, November 2016
Good location, nice interior and set-up- we were really happy with the apartment until we returned and discovered our stolen goods.
BURGLARY! My laptop was stolen from this apartment- no sign of breaking in so must of been someone with an access to a key- member of staff/past customer. We felt extremely vulnerable staying the night after discovering that someone had entered the apartment whilst we were out for the day in London. We contacted the police who visited the apartment for statements and issued us with a crime reference number. Upon contacting the agent he was rather un-cooperative- he didn't agree to meet with us in person as the terms meant we 'had' to check out at 10 and he wasn't able to get there till 2/3- he made no exception for us under the circumstances and continued to contact us through email. A maintenance man visited to search the flat to see if there was any damage/loss to their items. We asked the manager for insurance details and if we would be able to get a refund for our stay as they didn't provide us with a safe and secure accommodation- however he replied saying our loss isn't their 'responsibility'. Our communication with the agent ended when he stopped replying to our emails. When leaving the apartment we were informed by a member of the solicitors next door that this has happened previously which he denied.
6, November 2016
The people who work there are superb: very friendly and helpful. The location was very good for us, but it's a good location in general. Considering the price,it's a very good option. We'll use it again. The Cafe underneath is very good, we highly recomend it.
The shower area, of collective use, may not be appealing if you're not the first user in the day.
30, October 2016
The staff was courteous and efficient, the room was fine, with one exception (see next)
Instead of a glass partition between the bedroom and the bathroom, you could have built a dividing wall. This would have avoided the light that came through the glass during the night, as well as 'music' getting through when one of us was using the toilet.
26, October 2016
Front line staff great especially Lina who went the extra mile to help and support.
Great location only five minutes walk from the prudential centre Copley place etc a 70s original has not altered in any way but clean and tidy not inexpensive but rooms very spacious and clean
23, October 2016
Nice new facility
If had heat on was too hot. If turned heat down at nite where I like it I froze. Need more cover on bed or at least offer blankets. Obviously cheap construction. Heard people next door. In hallway. Walking above us and talking outside We will not be staying there again
20, October 2016
The room and bed in the Townhouse were comfortable.
The milk with room tea-making facilities was not changed daily and proved sour on the second morning. The meals, dinner and breakfast, taken in the Bistro Restaurant were mediocre. Bacon was tough, Black Puddings virtually inedible. The high price did not include Breakfast. Altogether a very expensive disappointment.
19, October 2016
Thanks to ebooking we got all the little things free, all the things you would expect to be free like TV, wifi, towels, a hairdryer.
A number of staff member were very rude and one was cursing while there was a child present, another slamming the phone down after having a dispute with a customer. That's not to say all are rude one lady help us out when our hairdryer when it wasn't working and was very nice and had a big smile on her face the whole time. But other than that staff were awful.
10, October 2016
Low cost Clean Close to the central station
It was a 3-room apartment with no reception (A cleaning lady checked me in!). New guests were ringing the bell after mid-night (and ringing again and again to get a response, but there is no reception) English level of staff were poor Although it is B&B, there is no Breakfast! TV remote was not working Noisy alley until 9-11PM Towels were not changed (even when I throw them on the ground, maybe that is Italian policy)
6, October 2016
Great place to stay
3, October 2016
very friendly stuff, coffee free to take! I slept in the dorm room. Clean and comfortable. Shower gel, hairdryer and everything needed. Everyday new waterbottle and a new towel. Good area, 7 Eleven, MTR easy to reach. Very good wifi.
Toilets, sinks and showers of the dorm room have no door to the dorm. You hear everything from the bath-area. Very clairaudient.
1, October 2016
very friendly stuff who always wanted help! Coffee in the morning. Mall with supermarket and a local market 5 min walk away.
Bathroom was full with spiders, mosquitos and moths. After they helped me eliminate this problem, the toilet was not working. There was no toilet paper when i got there as well. The air con is right in front of the bed which makes it very uncomfortable to switch it on while sleeping. I don't know why, but somehow one of the stuff members was knocking on my door at 4 in the morning (!!!!) asking when my flight is going to leave... (?!) That was very annoying because i did not have to get up before 8!
22, September 2016
They should replace the friendlly house keeping staff with the non frindlly front desk. Will be nicer to be welcome with a smile.
Was not happy to find out on my arrival that I had to add 20$ a day for beach service and by the way they do not have a beach! a small garden with a sea view in not a beach! The hotel staff let me wait 1 hour at my check in to find out where they can find and show me that it was writting that I have to pay extra. The worst welcome I have had and I travel a lot, only on this trip it was my number 4 hotel all others were perfect. The front desk staff are really not friendlly some even rude non of them smiles to welcome they guest same on you! for the money you charge that's a minimum you can do. The bed was to soft and not comfortable and the gave me a camping bed instead of a crib for my baby and the worst part was as I was trying to fill up a bath to my baby I couln't close the tab and was told it's not passible to close the tabs in this hotel but if I want I can pot a plastic bag to close it a staff mamber came do it for me. I am realy not happy with my stay and wont go back and for sure wont recommend it.
20, September 2016
The staff was very friendly and the hotel was clean and neat. They met all our needs and inquiries quickly and professionally.
The bathroom was extremely small and our shower was so slippery we almost fell every time we showered .
17, September 2016
All of personnel was fully competent, friendly and helpful. I was arrive after 10:00 p.m. but it was no problem. Very helpful Mr. has called me when I was during the trip from München-Flughafen to Ga-Pa and gave me instructions so I was able to reach my room without any problems.
I must admit that room that I was placed, has an balcony and window on the street side. It was little noisy, especially in the night. Additionally there was a good weather in that time (warm night) so closing the window during the night was not an option. First two nights were lost until I used to noises of the night.
14, September 2016
I was traveling with my baby that had her first birthday that day we arrived to the hotel and as we had dinner at the hotel restaurant the staff arrived singing with a cake that was the most sweet surprise! thank you!! apart from that the hotel staff was very king when we arrived.
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